Wednesday, February 13, 2013

DAY TWO HUNDRED FOURTEEN - the devil's in the details

It was ‘go bonkers’ time around here again, meaning a massive push in the hotel was put up, on account of things are about to happen – for instance, the singles convention starting tomorrow, continuing for the next three days. Loraine wanted everything to look one hundred percent for her peers in the church, so we're putting on the blitz. I’m sure all this probably gets planned out in her mind – she just doesn’t think to share it with others, especially those who like to have a small glimmer of what’s coming up. Suddenly every room, corridor, and stairway is getting scrubbed and spot painted. Both Jez and Tony are away from working on the house, finally with the tools to repair all those loose bathroom taps I’ve been reporting for ages as needing to be done.  First thing this morning, Loraine herself led those poor chambermaids, including Stacey, from room to room to room, pointing out just what was wrong, what needed fixing – never a matter of what is right! – down to the minutest detail. Luckily, it was the day I chose NOT to dash down to be on hand – you know, took my time sorting. This ADD brain would have died from that interminable tour of duty.

As soon as I DID join the team, it was crazy going. Hurry, hurry, hurry – do this, do that, and whatever you do, hurry (with some raising of the voice along the way – and I don’t mean MINE)! Today it dawned on me, as I was thinking about Loraine and her modus operandi - bouncing from crisis to crisis – that she is a perfect example for where NOT to be in the Stephen R. Covey paradigm!  In the widely-applicable Seven Habits of Highly Effective People matrix you have ‘Important-Not important’ running along the top, with ‘Urgent-Not urgent’ down the side.  Loraine operates in the ‘stay out of this quadrant at all costs’ mode – urgent and important – pretty much every other day or so – right where 90% of the population erroneously spends their time, so I guess she’s in good company. Ideally, when your life is in balance, you can stay out of that sphere altogether, and ultimately not have to bring others there along with you! The idea is to be proactive – to not let the circumstances of the day rule YOU. I’d gift her with Covey’s book in a heartbeat if I thought she’d ever find a moment to read it. I know it would change her life and the atmosphere of this hotel. 

Oh, those new chambermaids! It may be too early to make this assessment but I am sad to say that their lack of attention to detail is appalling. Even when I make gentle suggestions to help improve the quality of service, they go right on doing it the same way they did it before. They do not possess ONE iota of – shall we call it – finesse. Stacey says with time they will become more polished. I dunno – can you develop that attribute or is it an inborn characteristic?

After a mad whiz-bang day (thankfully there are now more staff in so I didn’t feel like I had to take it all onto my shoulders – happily, rather, to be just another cog in the wheel), was able to attend my very first Enrichment Night since arriving in England and got enriched on the subject of finances. Most of the lesson was taken from the church’s website on ‘provident living.’ It was obvious how very important the helps the church makes available are greatly appreciated outside the Wasatch Front and taken advantage of. We were admonished once again – half away around the world – to distinguish between our wants and our needs, to not let family expenditures be ‘governed more by yearning than by earning.’ (Each of us can always make use that reminder!)

On the subject of putting aside savings, one sister remarked that she has learned that if you don’t put money away immediately, as soon as you receive your pay check, it will have evaporated by the time the month comes to the end and there will be nothing left to save. At the same time, when it is done in the beginning of the pay cycle, you don’t seem to miss it and the bills STILL get paid! It is an interesting concept – very similar to how the use of time seems to work. When we got onto the subject of the help modern technology can give, Liz Kagi, a teacher like Leah, told what a great time saver for her ordering her groceries from her iPhone has been in her busy world. (What – ordering groceries via a store’s internet site?! Something many could appreciate in America, huh?!) 

What a teeny group we had – only eight of us, but it was nice, you know, as I knew every person there. Sure glad I went! One sister brought a potato casserole, plus baked beans (always from the can – never homemade. We would call it pork and beans without the ‘pork,’ otherwise just the same – though ours has even MORE sugar than theirs. The Relief Society President brought cookies to decorate for Valentine’s Day – and eat! Another sister in the presidency brought some butternut squash (no cream . . . and NO salt) and some dark chocolate cookie bar things. What a feast – and for just showing up!

[It is around 10pm, I am in my bedroom, which is directly across the hallway from the bathroom. I can hear Chloe in there  talking to her imaginary friends, doing exactly the routine I did with her on the third floor this afternoon – ‘first find 1, then 2, 3, etc.’ I’d had this great Fawlty Towers silliness to get the weekend going – to put floral pillowcases for the bottom tier in the boys’ bedrooms. Haha. (I thought that was such a clever idea until somebody told me that last year they’d had ALL floral bedding, and nobody had even noticed – as far as they knew. Oh, well . . .) Anyway, with permission I had taken Chloe with me (poor little thing, left on her own to keep herself occupied for much of the day) up to the third floor of the hotel where a single, central lobby separates the six bedrooms (unlike other floors that have long narrow hallways); the numbering is 301-306. I was getting her to use her number skills by asking, ‘now, look at the room numbers; where is this number, then that?” So there she was, repeating the scenario – cute, like a child pretends to have school.]


Photos_

1- Stephen Covey & The Matrix



In his bestseller The 7 Habits of Highly Effective People by Stephen R. Covey, he says that we spend time in one of four ways, as seen in this matrix below:


The secret to good time management and effective prioritization is simple: make sure you spend most of your time in Quadrant II. Quadrant II deals with things that are important but not urgent, such as relationship-building and investing time in planning the future. You not only get all your tasks completed, but you also build a strong foundation for the future by putting your time where it will reap benefits instead of going to waste. Dr. Covey says that if you live in Quadrant II, “Your effectiveness would increase dramatically. Your crises and problems would shrink to manageable proportions because you would be thinking ahead, working on the roots.”

2- Stephanie - a sweet girl, (tries her darndest to do all that is required of her), ironing in the kitchen


3- 'Out like a lightbulb' 5pm nap – what happens to Chloe when everybody in her world is busy (and why she's still up, unattended, at 10)